Return & Exchange

Returns & Exchanges Policy – Roven Wear

At Roven Wear, customer satisfaction is our priority. We are committed to delivering premium-quality men's apparel and ensuring a hassle-free shopping experience. If you're not completely satisfied with your purchase, we're here to help.

1. Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Requests must be submitted within 7 days of receiving your order.

  • Items must be unworn, unwashed, unused, and returned with all original tags, labels, and packaging intact.

  • Products showing signs of wear, washing, damage, or alteration will not be eligible for return or exchange and may be sent back to the customer.

2. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team.

Email: rowenwear0@gmail.com

Phone / WhatsApp: 03394199913

Please include the following information:

  • Your Order Number

  • The item(s) you wish to return or exchange

  • The reason for the return or exchange

  • For exchanges, your preferred size, color, or replacement item (subject to availability)

3. Return Process & Shipping

After your request has been reviewed and approved, we will provide you with the return instructions and shipping details.

  • Customers are responsible for the return shipping costs unless the product received is incorrect, damaged, or defective.

  • If we shipped the wrong item or your order arrived damaged or defective, Roven Wear will bear the return shipping charges.

Important

We strongly recommend recording a clear unboxing video while opening your parcel.

This video helps us verify claims related to damaged, defective, missing, or incorrect items and allows us to resolve your request much faster.

4. Refund Policy

Once we receive and inspect your returned item:

  • You will be notified whether your refund request has been approved or rejected.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

  • Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

Please note that shipping charges are non-refundable unless the return is due to an error on our part.

5. Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Customized or personalized products

  • Items purchased during clearance or final sale (unless otherwise stated)

  • Products returned without original tags or packaging

  • Used, washed, or damaged items caused after delivery

6. Contact Us

If you have any questions regarding our Returns & Exchanges Policy, we're happy to assist you.

Email: rowenwear0@gmail.com

Phone / WhatsApp: 03394199913